Protégé™
Personalized AI assistant that reduces repetitive tasks, tackles complex analyses, and delivers exceptional work for legal and business professionals.
CounselLink+ Legal Operations Professional Services
CounselLink+™Professional ServicesWhat is CounselLink+ Professional Services?
Partner with experts from CounselLink Professional Services, Strategic Consulting, and Client Success to optimize legal operations, uncover opportunities, and drive measurable results for your legal department. Acting as an extension of your team, CounselLink provides tailored support to meet your current maturity needs while helping you achieve future business goals.
Legal Operations Community
Joining the CounselLink communityAs a leader in legal technology, CounselLink connects your department to the LexisNexis Ecosystem, creating a seamless workspace with intuitive access to the information lawyers need. Backed by a dedicated team of CounselLink experts with 15+ years of experience across industries and hundreds of implementations, you benefit from proven, practical insights that drive legal department success.
Professional Services
Value-based expertise takes your business operations to the next levelOur Professional Services teams take a collaborative, transparent, and tailored approach, to drive user adoption, process improvements, and ROI for your legal team. We do this by:
- Understanding your business needs and challenges
- Partnering to solve complex business issues together
- Drawing on industry best practices
- Following a proven methodology to manage project delivery
Strategic Consulting
Uncover hidden potential and receive strategic advice from expertsOur Strategic Services team provides white-glove expertise and analysis to uncover hidden potential in the legal department. By reducing outside counsel expenses and identifying process improvements, clients can expect customized problem-solving that advances operational maturity.
Our expert legal consultants apply data and analytics to establish key performance metrics for legal departments, transforming results into meaningful insights that improve decision-making.
What our clients are saying
"The CounselLink Professional Services team helps our team on a regular basis, and frequently optimizes our time by guiding us to use the tools more efficiently."
"The CounselLink Customer Service team is invaluable. They have saved me a ton of time communicating with the law firms and walking them through process of getting acquainted with CounselLink."
Client Success
Awareness, adoption, issue managementThe CounselLink Client Success team ensures your legal department maximizes the full value of CounselLink, by providing expert guidance on everything from new features, to reporting and analytics, the Client Success team delivers tailored solutions aligned to your goals.
As your needs evolve, CounselLink's Client Success Packages provide a path towards optimization. Additionally, Client Success Managers provide a clear framework for process improvements, issue management, and ongoing growth—all managed in one place for guaranteed efficiency and success.
Education and Training
A world of learning at your fingertipsLexisNexis delivers training when and how your team needs it—from public classes to private, custom sessions. CounselLink offers a rich library of self-paced, interactive courses, in-app learning guides for key tasks, and step-by-step resources in the always-current Answer Center, ensuring clients get the right support at the right time.
Reporting and Analytic Services
Custom consulting for reporting and analyticsCounselLink also offers training in web-based or live classrooms. Our Learning Professionals collaborate with you to create and deliver workflow-based training to fit your schedule and budget.
Reporting and Analytics Consulting Opportunities:
- Custom Reports
- Custom Dashboard Services
- Analytic Services
Support
24/7 support availableWe provide our clients and their law firm partners with a robust offering of support services to address questions, resolve issues, and increase solution knowledge. Our intention is to ensure that clients receive prompt attention and the best service following implementation and throughout their CounselLink lifetime.
Technical Support provide high-level consultancy services on complex issues (9 a.m. – 9 p.m. ET, Monday – Friday).
Online Help offers detailed how-to instructions, supplemental user manuals, video guides, and On-Demand training via LexisNexis University.
Change Management
Lead your organization through changeLegal departments face more change than ever, making effective communication critical to successful transformation. CounselLink Professional Services deliver proven change management with tailored communication and training plans, best-practice consulting, risk planning, and goal setting.
Our experts provide customizable templates and manage execution, ensuring stakeholder alignment. By addressing individual impact, we help your team embrace new systems and processes, driving efficiency and long-term success.
Sign up for your CounselLink+ demo
Take the first step in transforming your legal operations with CounselLink+.
A LexisNexis representative will reach out to schedule your free demo.
A LexisNexis representative will reach out to schedule your free demo.
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